Frequently Asked Questions
Everything you need to know.
From what to wear to how the pod works — all your questions answered before your first float.
Before you float
Float on a semi-empty stomach — a light meal 2 hours prior is ideal. Arrive well hydrated, avoid caffeine for 5 hours beforehand, and don't shave or wax for 3 days prior. We provide everything else you need.
Bring whatever you use to comb or brush your hair, and a drink bottle — you'll likely be thirsty afterwards. We provide fluffy white towels, ear plugs, and a full range of Ecostore and Essano products. If you wear contact lenses, bring your case and solution.
Please do not float if you:
- Are experiencing symptoms of respiratory disease
- Are currently menstruating
- Have infectious diseases or open wounds or skin ulcers
- Have a perforated ear drum
- Are incontinent or have had diarrhoea in the last 3 days
- Have uncontrolled epilepsy
- Have recently coloured your hair (dye can stain the tank)
- Are intoxicated or under the influence of drugs
- Have artificial tanning products on your skin
- Have shaved or waxed within 3 days
Many pregnant women enjoy floating as a way to take the weight off the body. The water is maintained at approximately 35–36°C. We welcome mums-to-be up to the end of their second trimester (24 weeks). We recommend checking with your LMC or GP first, particularly if you have any pregnancy complications.
During your float
You are in a completely private suite, so no clothing or swimwear is required — in fact it's not recommended. Nothing between you and the water gives you the best experience.
This is one of the most common concerns and completely understandable. Our FloatStar pod is very large and roomy — comfortable for people up to 7.5 feet tall. You are in complete control the entire time. You can leave the lid fully open, slightly ajar, or fully closed. The interior light can stay on or off at any point.
Yes — you are always in control and can exit the pod at any time. That said, most people find they want to stay in longer rather than leave early.
It doesn't matter what age, shape or size you are — you will float effortlessly. There is no height limit, and as long as you are mobile enough to enter and exit the pod unassisted, you can float.
The pod & hygiene
Yes. The pod is tested and balanced daily. The 400kg of magnesium sulphate is a natural antimicrobial — at these concentrations it is essentially impossible for bacteria or pathogens to survive. Between every session, the entire volume of water passes through a 1-micron filter 3–5 times. We also use 35% hydrogen peroxide (H₂O₂) and UV light treatment. All touch surfaces and pod interiors are disinfected between every client.
We use a FloatStar floatation pod — large and roomy, comfortable for people up to 7.5 feet (2.30m) tall. The lid is feather-light and easy to open and close. We have one private pod, meaning your session is always completely exclusive to you.
The pod contains purified water and 400kg of pharmaceutical-grade Epsom salts (magnesium sulphate). The high salt concentration makes you completely buoyant with no effort required. Magnesium plays a role in over 325 enzyme processes in the body, from muscle function to energy production.
Booking & access
Ultrafloat is fully automated. You'll receive a unique access code 2 hours before your float. A short orientation video and printable PDF guide walk you through the whole experience. No need to wait for staff — you let yourself in and float on your own schedule.
You can book any time between 5am and 11pm, 7 days a week — including weekends and public holidays. If you'd prefer a staff-led orientation, book during staffed hours (Monday–Thursday, 10am–5pm) and send us a message.
807 Heretaunga Street East, Hastings, Hawke's Bay — next door to Structural Chiropractic.
Results & expectations
As with anything, not everyone connects with floating straight away. We recommend at least 3 sessions before making a final judgment — each float tends to go deeper than the last as your mind and body learn to let go. No two floats are ever the same.
It depends on what you're using floating for. Many members float fortnightly as part of a regular wellness routine. Others float weekly for recovery. Start with a single session, see how you feel, and go from there. Our membership options are designed for those who want to make floating a consistent practice.
Ready to experience it?
Book a session and see what the stillness is about. First-timers welcome — your orientation guide does the rest.
Book Your Session Read the Experience Guide